If a user chooses to contact the customer service team directly by email, they can do so using the email address provided on the website. Suppose traders have queries regarding the BCTEX cryptocurrency trading platform, taker fees, maker fees, track strategy statistics, withdrawals, deposits, supported tools, grid bot understanding, trade profits, security, holdings, and any other transaction-related queries. In that case, they can always use the live chat feature to contact the supported customer staff.Ultimately, BCTEX has some really good security controls in place to ensure that your funds are kept safe. They don't allow anonymous accounts and they have a team of employees who are there to monitor suspicious activity. Although no cryptocurrency is ever 100% safe, Bithumb is one of the most secure. The other exchange platforms such as Binance, Huobi Global, OKX, Coinbase, Bithumb and etc..

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Overall In its 7+ years of market experience, it has faced minimal security breaches. It offers history access, two-factor authentication, and IP-based access to users..

.The improvement and growth of the services offered on the platform allowed the volume of downloads to boost up to 100 thousand for both Android and iOS Apps. This also reflected on the growth in user visits, reaching one million for our web, iOS, and Android products..

KYC: KYC is not compulsory unless users are withdrawing an amount of more than 2 BTCs or want to trade in FIAT. KYC is optional for users that do not trade in fiat or withdraw less than 2 BTCs..

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